Thanks for all the thoughts.
As is often the case the buildup was a lot worse than the event. I couldn't sleep last night eventually dropping off at 5:30. I was up at 8 and was absolutely knackered when the time came for the meeting.
My youngest daughter and myself were shown to a meeting room where we met the head consultant and matron in charge of the A&E along with someone from the complaints department. Nobody from senior management attended.
We made our introductions and I handed over the papers I had prepared and they all read through hem before the discussion proper commenced. I think I managed to get through what I would expect to have happened in an ideal world, what I think went wrong and a few suggestions as to things that could be improved and only had a few minor wobbles in my voice along the way.
As I expected there were a lot of excuses and platitudes by the bucketload but they did admit that the care Margaret got that day was well below what should be provided and genuinely appear to listen and take on board my concerns. They actually appeared gobsmacked when I pointed out to them that for the final hours of her stay Margaret was in a bed waiting for an ambulance that couldn't take her because it's crew were out in the corridor with another patient waiting for a bed.
They were quite impressed with my paperwork, complete with a picture of Margaret and my grandson to humanise the incident, and asked my permission to be allowed to distribute it among the A&E staff to bring to their attention how delays can build up and have knock on effects in the department.
I came away with the impression that little, if anything, would change but at least I tried.
Afte that I did a bit of shopping with my daughter and then went home and had a sleep. I then went to my daughters and bought us all a chippy tea.
I have been feeling a bit subdued all day but, so far, no tears.
All being well I'm hoping to take a trip to Leeds tomorrow